Frequently Asked Questions

Error 678

When you try to connect to the Internet: Error 678 “The remote computer did not respond.”

Causes

Resolution

Additional Steps:
If the problem continues after you follow the steps in this article, try the following:

"Error 691" Error Message When You Try to Connect to Your ISP

When you attempt to connect to your Internet service provider (ISP) and receive Error 691: Access was denied because the user name and/or password was invalid on the domain.

Causes

Resolution
To resolve this issue (or issues), use the following methods, as necessary, in the order presented. After you finish each method, check to see whether you can connect to your ISP successfully.

NOTE: You must be logged on as an administrator or a member of the Administrators group to complete these procedures. If your computer is connected to a network, network policy settings may also prevent you from completing these procedures.

Verify Your User Name and Password:
If the problem continues after you follow the steps in this article, try the following procedures. These procedures may help you determine the cause of the problem, or they may resolve the problem.

"Error 734: The PPP Link Control Protocol Was Terminated" Error Message Occurs If You Try to Establish a Dial-Up Connection

If you try to establish a Point-to-Point Protocol (PPP) dial-up connection, and receive the following error message- Error 734: The PPP link control protocol was terminated.

Causes

Resolution

"Error 769" Error Message When You Try to Connect to the Internet through a PPPoE Connection

When you try to connect to the Internet by using a Point-to-Point Protocol over Ethernet (PPPoE) connection, you may receive one of the following error messages:

Error 769: The specific destination is not reachable.
OR
Error 769: "Either you specified a destination address that is not valid, or your remote server is down."

Causes
This behavior may occur if the network card in your computer is not turned on (enabled).

Resolution
To resolve this issue, turn on (enable) the network card, and then run the Network Setup Wizard. To do this, follow these steps: